Payment, Shipping, Returns & Collection Policy


We accept payments worldwide from all Credit, Debit, Cheque & Hybrid cards issued by:

  • VISA / MasterCard

EFT payments are also accepted through YOCO’s SID Instant EFT gateway.

* All payments are 100% secure through Yoco, a PCI DSS Level 1 Certified Payment Gateway


All Eezi-Awn K9 products ordered from us ship from our South African warehouse. Located at:

Cussonia Park 3, Ridge Road, Laser Park, South Africa

Collect & Fitting? Click here for directions to our factory & showroom.

When shopping with us online Sunday – Thursday, your order will leave our warehouse within 24 hours. If you order before 12-noon local time, Monday to Friday, your orders will ship the same day.

Orders placed online Friday afternoon through Saturday, will ship the following Monday. We do take major holidays off – and hopefully, you do too!

Immediately after you place an order you will get an order confirmation email. Your shipping information and a tracking number will be emailed to you once your order has left our factory.


You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.



  • Road Express: 1-2 days
  • Economy Delivery: 2-3 days
  • Overnight (Parcel): 1 day


  • Road Express: 2-3 days
  • Economy Delivery: 3-5 days
  • Overnight (Parcel): n/a

* Please note the delivery times above excludes the 24 hours before it leaves our warehouse.